Pawsona Terms of Service

Effective Date: May 28, 2026  ·  Last Updated: June 20, 2026

These Terms of Service ("Terms") form a binding agreement between you ("you" or "user") and Chengdu Xinqi Technology Co., Ltd. ("Pawsona", "we", "us" or "our"), governing your access to and use of the Pawsona mobile application and related services (collectively, the "Service").

BY CREATING AN ACCOUNT OR USING THE SERVICE, YOU AGREE TO BE BOUND BY THESE TERMS AND BY OUR PRIVACY POLICY. IF YOU DO NOT AGREE, DO NOT USE THE SERVICE.

1. Eligibility

The Service is intended for users 17 years of age or older. By using the Service, you represent and warrant that:

• You are at least 17 years old;
• You have the legal capacity to enter into a binding contract;
• You are not barred from using the Service under the laws of your jurisdiction; and
• All information you provide is accurate and complete.

If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization.

2. Your Account

To use most features you must create an account using Sign in with Apple or Sign in with Google. You agree to:

• Keep your login credentials confidential;
• Be responsible for all activity that occurs under your account;
• Notify us immediately at support@xiniotech.com of any unauthorized use.

We may suspend or terminate accounts that violate these Terms, applicable law, or App Store / Google Play policies.

3. What Pawsona Is

Pawsona helps you create an AI persona for your pet ("Pet Persona"), and lets you:

• Generate AI-driven avatars, Moments, Paw Tales, PawClips, and other content about your pet;
• Discover and connect with other pets ("Paw Pals"), including a privacy-preserving 15 km nearby radius;
• Chat with your pet's AI persona with ongoing memory;
• Subscribe to optional paid plans for expanded creative quota and features.

Pawsona is an entertainment and companionship product. Pet Persona responses are generated by AI and are not professional veterinary, medical, behavioral, training, legal, or financial advice. Do not rely on the Service for emergency or safety-critical decisions about your pet or yourself.

4. Your Content and License to Us

4.1 Ownership

You retain ownership of the pet photos, videos, text, and other content you submit to the Service ("Your Content"). Pet Persona memory and AI-generated outputs derived from Your Content are also Your Content for the purposes of these Terms.

4.2 License you grant to us

To operate the Service, you grant Pawsona a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, copy, transmit, display, perform, modify (for technical purposes such as resizing or format conversion), and create derivative works of Your Content solely for the purpose of providing, securing, and improving the Service (including sending it to the AI providers listed in our Privacy Policy).

When you publish content as public (e.g., a public Moment or Paw Tale), you additionally grant other users a license to view, reshare, and comment on it within the Service.

You can revoke these licenses by deleting Your Content or your account, except to the extent the content has already been shared with or saved by other users, or where we are required to retain it under law.

4.3 AI-generated output

You may use AI-generated output (text, images, video) generated by the Service for personal, non-commercial purposes. Commercial use of AI-generated output requires a valid paid subscription that explicitly permits commercial use, and remains subject to the third-party AI provider's terms. You are solely responsible for verifying that AI-generated output is appropriate for your intended use.

4.4 Your representations

You represent and warrant that:

• You own or have all necessary rights to Your Content (including for any animals, people, or third-party material depicted);
• Your Content does not infringe any intellectual property, privacy, publicity, or other right;
• Your Content does not violate any applicable law or these Terms.

5. Acceptable Use

You agree not to use the Service to:

1. Post or generate content that is illegal, defamatory, obscene, sexually explicit (including any content depicting minors), hateful, harassing, violent, or that promotes cruelty toward animals;
2. Impersonate any person or entity, or falsely represent a pet or its owner;
3. Misuse the Pet Persona feature to mislead others about real veterinary, medical, legal, or financial matters;
4. Scrape, crawl, reverse-engineer, decompile, or otherwise extract data or models from the Service, except as permitted by law;
5. Attempt to bypass safety filters, jailbreak the AI, or extract system prompts or training data;
6. Use the Service to develop a competing product or to train another machine learning model;
7. Interfere with the Service's operation, security, or integrity (e.g., DDoS, malware, exploiting vulnerabilities);
8. Use the Service for spam, fraud, phishing, or any unlawful commercial activity;
9. Disclose another user's personal information, exact location, or contact details without their consent;
10. Use any automated means (bots, scripts) to interact with the Service without our written permission.

We may remove content, restrict features, suspend, or terminate accounts that violate these rules, with or without prior notice.

6. Subscriptions and Payments

6.1 In-app purchases

The Service offers auto-renewing subscriptions and one-time purchases through Apple App Store (In-App Purchase) and Google Play Billing. RevenueCat is used to manage subscription state.

6.2 Billing

• Subscriptions are billed by Apple or Google, in accordance with their terms;
• Subscriptions automatically renew at the end of each billing period unless you cancel at least 24 hours before the period ends;
• The renewal price and period will be the same as the original plan unless we notify you of changes;
• You can manage and cancel subscriptions in your device's App Store / Google Play account settings;
• Refunds are handled by Apple and Google according to their respective refund policies. Pawsona generally cannot issue refunds directly.

6.3 Free trials

If we offer a free trial, you must cancel before the trial ends to avoid being charged. Unused trial time is forfeited when you upgrade or cancel.

6.4 Virtual items and credits

Story Credits, Identity Credits, badges, Paw Pal relationships, and similar items are non-transferable, have no monetary value, cannot be exchanged for cash, and may expire or change at our discretion. They are not redeemable upon account termination.

6.5 Price changes

We may change prices for subscriptions with reasonable notice. Price changes take effect at the start of the next billing period after notice. Continuing to use the subscription after the change constitutes acceptance.

7. Third-Party Services

The Service relies on third-party providers (e.g., Apple, Google, Anthropic, Letta, Mapbox, RevenueCat, AppsFlyer, cloud hosting). Your use of the Service means you understand that third-party providers may process data for functions such as login, AI generation, maps, subscriptions, advertising attribution, analytics, anti-fraud, hosting, and security, as described in our Privacy Policy. Your use of those services through Pawsona is also subject to their respective terms and privacy policies. We are not responsible for third-party services, except as required by law.

8. Intellectual Property

Except for Your Content, all rights, title and interest in and to the Service (including software, design, trademarks, logos, AI prompts, and documentation) are owned by Pawsona or its licensors and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for personal, non-commercial purposes in accordance with these Terms.

The names "Pawsona", "Paw Pal", "Pet Persona", "PawClip", "Paw Tale", "Moment", and related logos are trademarks of Pawsona. You may not use them without our prior written permission.

9. Reporting and Takedown

If you believe content on the Service infringes your intellectual property or other rights, or violates these Terms, please email support@xiniotech.com with:

• A description of the content and where it appears (URL or screenshot);
• A description of the right being infringed or the violation;
• Your contact information; and
• A statement, under penalty of perjury, that the information is accurate and that you are authorized to act.

We will investigate and respond in accordance with applicable law (including, where applicable, the DMCA notice-and-takedown procedure).

10. Suspension and Termination

We may suspend, restrict, or terminate your access to the Service at any time, with or without notice, if:

• You violate these Terms or applicable law;
• We are required to do so by law, government order, or Apple / Google policy;
• We discontinue the Service in your region or entirely;
• Your account presents a security or fraud risk.

You may stop using the Service at any time and delete your account from "Settings → Account → Delete Account" or by emailing support@xiniotech.com. Upon termination, sections 4.2 (license already granted to other users), 8, 11, 12, 13, 14 and 15 will survive.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, ACCURATE, RELIABLE, OR SECURE; THAT DEFECTS WILL BE CORRECTED; OR THAT AI-GENERATED CONTENT WILL BE ACCURATE, APPROPRIATE, OR FREE OF OFFENSIVE MATERIAL. AI OUTPUTS MAY BE INCORRECT, BIASED, OR UNEXPECTED. YOU USE THEM AT YOUR OWN RISK.

SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF CERTAIN WARRANTIES; THE EXCLUSIONS ABOVE APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL PAWSONA OR ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID PAWSONA IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY OR (B) USD 100.

NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW (E.G., LIABILITY FOR FRAUD, GROSS NEGLIGENCE, OR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE).

13. Indemnification

You agree to indemnify, defend, and hold harmless Pawsona and its affiliates, officers, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with:

• Your Content;
• Your use of the Service;
• Your violation of these Terms or any applicable law;
• Your violation of any third-party right.

14. Apple-Specific Terms (iOS only)

If you downloaded the App from the Apple App Store, the following additional terms apply, and in case of conflict with the rest of these Terms, the following terms prevail solely with respect to your use on Apple devices:

1. These Terms are between you and Pawsona only, not Apple. Apple is not responsible for the App or its content.
2. The license granted is non-transferable and limited to use on Apple-branded products that you own or control, in accordance with the App Store Terms of Service.
3. Apple has no obligation to provide maintenance or support for the App.
4. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any). To the maximum extent permitted by law, Apple has no other warranty obligation; any other claims, losses, or damages will be the sole responsibility of Pawsona.
5. Pawsona, not Apple, is responsible for addressing any product liability, legal compliance, or intellectual property infringement claim relating to the App.
6. You represent that you are not located in a country subject to U.S. Government embargo, and that you are not on any U.S. Government list of prohibited or restricted parties.
7. Apple and Apple's subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

15. Google Play–Specific Terms (Android only)

If you downloaded the App from Google Play, these Terms apply in addition to the Google Play Terms of Service. Google is not a party to these Terms, and Google is not responsible for the App or its content. To the extent any of these Terms conflict with the Google Play Terms, the Google Play Terms control solely as between you and Google.

16. Governing Law and Dispute Resolution

These Terms and any dispute arising from or relating to the Service are governed by the laws of the People's Republic of China, without regard to conflict-of-laws rules.

Any dispute, controversy, or claim arising out of or relating to these Terms or the Service shall be submitted to the competent People's Court located in Chengdu, Sichuan Province, China.

Nothing in this section limits any non-waivable consumer right you may have under the mandatory laws of your country of residence.

17. Changes to These Terms

We may modify these Terms from time to time. If we make material changes, we will notify you in-app or by email at least 7 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Service.

18. Miscellaneous

• Entire agreement. These Terms, together with the Privacy Policy and any in-app notices, constitute the entire agreement between you and Pawsona regarding the Service.
• Severability. If any provision is held invalid or unenforceable, the remaining provisions will remain in full force.
• No waiver. Our failure to enforce any right is not a waiver of that right.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• No partnership. These Terms do not create any agency, partnership, or employment relationship.
• Language. These Terms are provided in English and Chinese. In case of inconsistency, the English version controls.

19. Contact

For any questions about these Terms:

Chengdu Xinqi Technology Co., Ltd.
No. 17, 25th Floor, Building 3, No. 99 Fudi Road, Jinniu District, Chengdu, Sichuan, China
Email: support@xiniotech.com
Website: https://xiniotech.com