Pawsona Privacy Policy
Effective Date: May 28, 2026 · Last Updated: August 16, 2026
Chengdu Xinqi Technology Co., Ltd. ("Pawsona", "we", "us" or "our") provides the Pawsona mobile application and related services (collectively, the "Service"). This Privacy Policy explains what personal information we collect, how we use and share it, the choices you have, and how we protect it.
By creating a Pawsona account or otherwise using the Service, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
| Item | Details |
|---|---|
| Data Controller | Chengdu Xinqi Technology Co., Ltd. |
| Registered Address | No. 17, 25th Floor, Building 3, No. 99 Fudi Road, Jinniu District, Chengdu, Sichuan, China |
| Website | https://xiniotech.com |
| Support / Privacy Contact | support@xiniotech.com |
For requests related to your personal information (access, deletion, etc.), please email support@xiniotech.com with the subject line "Privacy Request".
2. Age Restriction
Pawsona is intended for users 17 years of age or older. We do not knowingly collect personal information from children under 17. If you believe a child has provided us with personal information, please contact us at support@xiniotech.com and we will delete it.
3. Information We Collect
We collect only the information needed to operate Pawsona's pet AI personas, Paw Pal social discovery, companion chat, subscription, and ad-supported features.
3.1 Information you provide directly
| Category | Examples | Why we collect it |
|---|---|---|
| Account info | Email address, display name, profile photo (via Sign in with Apple, Sign in with Google, or Facebook Login) | Create and authenticate your account |
| Pet profile | Pet name, species, breed, birthday, photos, traits, description | Generate your pet's AI persona, avatar, and content |
| User-generated content (UGC) | Moments, Paw Tales, PawClips, comments, chat messages, captions you write | Provide social and chat features |
| Customer support | Messages, screenshots, feedback you send to support@xiniotech.com | Respond to your request |
3.2 Information collected automatically
| Category | Examples |
|---|---|
| Device & technical data | Device model, OS version, language, time zone, IP address, app version, crash logs |
| Usage data | Screens viewed, features used, taps, session duration (via Firebase Analytics, AppsFlyer, and the Google Mobile Ads SDK) |
| Advertising & attribution identifiers | IDFA (only if you authorize tracking through Apple's App Tracking Transparency prompt), IDFV, Google Advertising ID (GAID, on Android), App Set ID, AppsFlyer ID / AppsFlyer install ID |
| Ad interaction & diagnostic data | App launches, ad impressions, taps, video views, and app and advertising SDK performance and diagnostic information |
| Attribution and in-app event data | Install source and business milestone events such as registration, pet creation, first chat, content posting (Moment / Paw Tale), Paw Pal connection, invite sharing, and subscription / purchase events forwarded from RevenueCat to AppsFlyer |
| Push token | Firebase Cloud Messaging / APNs token, used to deliver notifications |
| Location (optional) | Precise and approximate location derived from device GPS, used only with your permission to place your pet, calculate nearby Paw Pals, and support map discovery. Publicly displayed locations are privacy-sanitized, and exact distance is not shown. |
| Purchase data | Subscription status, product ID, transaction ID, renewal status (via Apple/Google + RevenueCat). We do not receive or store your credit card number. |
3.3 Information we do not collect
We do not collect: contacts, SMS, call logs, browsing history outside the app, microphone audio (unless you explicitly record video with audio for a PawClip), health data, financial credentials, or biometric identifiers. We do not publicly display your precise GPS coordinates or exact distance from other users.
4. How We Use Your Information
We use your information only for the purposes set out below.
- Operate the Service: create your account, render your pet's AI persona, deliver chat, posts, comments, and notifications.
- Generate AI content: send your pet profile, prompts, and the content you submit to AI providers (see Section 6) to create personas, avatars, Moments, Paw Tales, replies, and chat responses.
- Social discovery and maps: place your pet, calculate nearby or topically similar Paw Pals, and support map discovery. Publicly displayed locations are privacy-sanitized, and we never reveal exact distance or precise coordinates to other users.
- Subscriptions & purchases: verify your subscription entitlements through Apple, Google, and RevenueCat.
- Safety & moderation: detect spam, abuse, harmful content, or impersonation, and enforce our Terms of Service.
- Advertising: serve ads through Google AdMob, manage ad frequency, and provide personalized ads after obtaining applicable consent.
- Analytics & improvement: understand which features are useful, fix bugs, improve performance, and analyze advertising attribution and campaign effectiveness.
- Communications: send service notifications, security alerts, and (with your consent) product updates.
- Legal compliance: comply with applicable law, lawful requests from authorities, and our legal obligations.
We do not sell your personal information. We do not share your personal information with third parties for their own marketing.
4.1 Advertising, Attribution & Analytics
We use Google AdMob (the Google Mobile Ads SDK) to serve and measure ads in Pawsona and to prevent advertising fraud. The Google Mobile Ads SDK may automatically collect and share IP addresses (which may be used to estimate a device's general location), interaction data such as app launches, taps, and video views, SDK performance and diagnostic information, and device or account identifiers (such as the Android advertising ID and App Set ID, and IDFA on iOS where ATT permission has been granted). This data is used for advertising, measurement, analytics, and fraud prevention.
Depending on your location, applicable law, consent choices, and device settings, Pawsona may show personalized or non-personalized ads. For users in the European Economic Area, the United Kingdom, and Switzerland, we request choices through an applicable consent management platform before making ad requests that require consent, and provide a “Privacy and cookie settings” entry point in the App where you can review or withdraw those choices.
We use AppsFlyer as a third-party attribution and analytics data processor to measure whether advertising leads to installs, subscriptions, purchases, or key in-app milestones, to analyze campaign performance, and to help detect fraud. AppsFlyer may process device and network information such as device model, OS version, IP address (for coarse geolocation and anti-fraud), advertising and attribution identifiers such as IDFA (only after ATT authorization), IDFV, GAID (on Android), AppsFlyer ID / AppsFlyer install ID, install source, in-app milestone events, conversion events, and purchase / subscription events forwarded by RevenueCat.
On iOS, we request tracking permission through Apple's App Tracking Transparency (ATT) prompt at an appropriate time. If you deny ATT permission, we do not collect the IDFA, and Pawsona's core features remain available. You can also change your tracking choice in iOS Settings > Privacy & Security > Tracking.
On Android, Pawsona may collect the Google Advertising ID (GAID), App Set ID, AppsFlyer ID, ad interactions, install attribution, and conversion events for ad serving, analytics, attribution, and fraud prevention. You can reset or delete your advertising ID through Android's advertising privacy settings.
5. Legal Bases (GDPR / UK GDPR users)
If you are in the European Economic Area, the United Kingdom, or other jurisdictions with similar laws, we rely on the following legal bases:
- Performance of a contract – to provide the Service you signed up for.
- Legitimate interests – to keep the Service secure, prevent abuse, and improve product quality.
- Consent – for optional features such as location-based Paw Pal discovery, push notifications, optional analytics, and, where required by applicable law, ad personalization and local storage. You may withdraw consent at any time.
- Legal obligation – to comply with applicable law.
6. Third-Party Services and Sub-Processors
We share personal information only with the service providers listed below, and only to the extent necessary for them to perform their function. Each provider is contractually obligated to protect your data.
| Provider | Purpose | Data Shared | Provider's Policy |
|---|---|---|---|
| Google LLC – Sign in with Google, Firebase (Auth, Cloud Messaging, Analytics, Crashlytics) | Login, push notifications, analytics, crash reports | Account identifiers, device identifiers, usage events, push tokens | policies.google.com/privacy |
| Google LLC – AdMob / Google Mobile Ads SDK | Ad serving, measurement, analytics, fraud prevention | IP address and inferred general location, ad interactions, SDK performance and diagnostics, device and advertising identifiers | policies.google.com/privacy |
| Apple Inc. – Sign in with Apple, APNs, App Store / StoreKit | Login, push notifications, in-app purchases | Apple ID relay email, push tokens, purchase receipts | apple.com/legal/privacy |
| Meta Platforms, Inc. – Facebook Login | Login and account authentication | Facebook user ID, public profile information (name and profile photo), and email address when available | facebook.com/privacy/policy |
| Google AI (Gemini / Imagen) | Pet persona generation, image generation, AI text generation | Pet profile fields, prompts, uploaded images | policies.google.com/privacy |
| Anthropic, PBC (Claude) | Companion chat replies, persona reasoning, content moderation | Pet persona context, chat messages, prompts | anthropic.com/legal/privacy |
| Letta | Long-term memory and agent orchestration for your pet's AI persona | Pet persona, conversation history, memory blocks | letta.com/privacy |
| Mapbox, Inc. | Render maps in the discovery feature | Precise and approximate location, device identifiers required by the SDK | mapbox.com/legal/privacy |
| RevenueCat, Inc. | Subscription state management | Anonymous user ID, transaction receipts | revenuecat.com/privacy |
| AppsFlyer Ltd. | Advertising attribution, campaign measurement, analytics, anti-fraud | IDFA (only after ATT authorization), IDFV, GAID (on Android), AppsFlyer ID / AppsFlyer install ID, device model, OS version, IP address, install attribution, conversion events, in-app milestone events, and RevenueCat-forwarded subscription / purchase events | appsflyer.com/legal/services-privacy-policy |
| Cloud infrastructure providers (e.g., Alibaba Cloud, Amazon Web Services, Google Cloud, Cloudflare) | Hosting, storage, content delivery, DDoS protection | All categories of data described in Section 3 may be processed for hosting | Respective providers' privacy policies |
We will update this list when we add, change, or remove a sub-processor.
We do not share your information with third parties for their own marketing.
7. International Data Transfers
Pawsona stores and processes user data on servers located outside mainland China (currently primarily in the United States and Singapore). AppsFlyer may also process attribution and analytics data on its global servers, including in the United States. If you access the Service from the European Economic Area, the United Kingdom, or any other jurisdiction, your information will be transferred to, stored in, and processed in those overseas locations.
Where required by applicable law (e.g., GDPR Standard Contractual Clauses), we put in place appropriate safeguards and, where required, obtain your consent before transferring your personal information across borders.
8. Data Retention
We retain your personal information only as long as necessary for the purposes described in this Policy:
- Account & pet profile: for as long as your account is active.
- Chat history & memory: for as long as you keep the corresponding pet persona; you can delete individual messages or the entire pet at any time.
- UGC (Moments, Paw Tales, PawClips, comments): until you delete it or your account is deleted.
- Logs, analytics, crash reports: typically up to 14 months.
- Purchase records: as long as required by applicable tax / accounting law (typically 5–10 years).
When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required to comply with law, prevent fraud, or resolve disputes.
9. Your Rights and Choices
Subject to applicable law, you have the right to:
- Access the personal information we hold about you.
- Correct inaccurate information (you can edit most fields in the app).
- Delete your account and associated data ("Settings → Account → Delete Account", or email support@xiniotech.com).
- Restrict or object to certain processing.
- Data portability – receive a copy of your data in a structured, machine-readable format.
- Withdraw consent at any time (e.g., revoke location, notification, or camera permission in your device settings).
- Control tracking choices by denying the ATT prompt or changing your choice in iOS Settings > Privacy & Security > Tracking.
- Manage advertising privacy choices through the App's “Privacy and cookie settings,” where available, and manage advertising identifiers through your device settings.
- Lodge a complaint with your local data protection authority.
California residents (CCPA/CPRA): You have the rights described above, plus the right to opt out of "sale" or "sharing" of personal information where applicable. We do not sell your personal information.
EEA / UK residents (GDPR): You may also contact your local Data Protection Authority.
To exercise any of these rights, email support@xiniotech.com. We will respond within the time required by applicable law (typically 30 days). We may need to verify your identity before processing your request.
10. Security
We use industry-standard technical and organizational measures to protect your personal information, including TLS encryption in transit, encryption at rest for sensitive fields, access controls, and the principle of least privilege for our staff. No method of transmission or storage is 100% secure; if you become aware of a security issue, please contact us immediately.
11. Permissions Requested by the App
The Pawsona app requests the following device permissions. You may grant or deny each permission, and revoke it at any time in your device settings.
| Permission | Purpose | Required? |
|---|---|---|
| Camera | Take photos / record videos for your pet's avatar, Moments and PawClips | Optional |
| Photo Library | Pick existing photos or videos for your pet's content | Optional |
| Location (Precise and Approximate) | Place your pet, calculate nearby Paw Pals, and support map discovery. Publicly displayed locations are privacy-sanitized, and exact distance is not shown. | Optional |
| Notifications | Receive chat replies, Paw Pal updates, and security alerts | Optional |
| Photo Library (Save) | Save images and videos generated by the AI to your album | Optional |
The Service is fully usable even if you deny optional permissions, but related features may be unavailable.
12. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you in-app or by email at least 7 days before the changes take effect. The "Last Updated" date at the top of this page indicates the most recent revision.
13. Contact Us
If you have questions, complaints, or requests regarding this Privacy Policy or your personal information, please contact us at:
Chengdu Xinqi Technology Co., Ltd.
No. 17, 25th Floor, Building 3, No. 99 Fudi Road, Jinniu District, Chengdu, Sichuan, China
Email: support@xiniotech.com
Website: https://xiniotech.com