Lilura Terms of Service

1. Eligibility and availability

You must be at least 18 years old and legally able to enter into this agreement to use Lilura. You must also satisfy any higher minimum age or other eligibility requirements that apply where you are located. Do not use the Service if you do not meet these requirements. An age declaration is a declaration by you, not a claim that we have independently verified your age.

The Service is not offered in mainland China. Availability may vary by country, region, platform, feature, or release stage. A website listing does not mean the app or every feature is available in your location.

Some browsing may be available without a registered account. Chatting, creating characters, and managing private content require an account.

2. Your account

Use a sign-in method that you are authorized to use and keep your account secure. You are responsible for activity you authorize through your account. Notify us if you suspect unauthorized access.

Return using your original sign-in method. Different sign-in methods may create separate Lilura accounts, even when they use the same email address; we do not automatically combine their content or balances. Access to an external sign-in account is governed by that service's own terms.

You must not impersonate another person, misuse account recovery, manipulate rewards or billing, use stolen credentials, or evade a valid access restriction.

3. AI characters and generated content

Lilura provides AI-generated character interactions, roleplay, and creative features. Characters are fictional AI experiences. Their statements, emotions, and actions are generated content, not statements or commitments by a real person.

Generated content may be inaccurate, inconsistent, repetitive, incomplete, or unsuitable for your situation. Memory features help maintain continuity but do not guarantee perfect recall or indefinite preservation. Review generated content before relying on it or sharing it.

The Service is for entertainment and creative use. It is not professional medical, mental-health, legal, financial, or emergency assistance. Do not rely on it to make decisions requiring qualified professional judgment.

4. Your content and the permission to operate the Service

Your content includes the text, character settings, images, and other material you submit, together with content you choose to save or publish through Lilura. You retain whatever rights you have under applicable law. You must have the necessary rights and permissions to submit the material, including permission to use another person's image or personal information.

You give us a non-exclusive permission to host, store, copy, process, transmit, format, and display your content to the extent needed to provide the features you request, maintain the Service, review safety issues, and comply with law. This includes using service providers to perform these functions. Public display follows the visibility you select and the applicable publication rules.

This permission does not transfer ownership of your content or grant us a general right to use your private chats in advertising or an independent model-training program. AI-provider processing is explained separately in the Privacy Policy. Necessary retention after a request to remove content is described in that policy.

Generated results may be similar to results received by other users and may contain third-party material. We do not guarantee that a result is unique, copyrightable, exclusive to you, or cleared for every use.

5. Private conversations and public characters

Your private conversations and personal character memories are not made public to other users or to the creator of a character merely because you use that character. Operating AI features still requires processing your content by us and relevant service providers; private does not mean processed only on your device.

If you publish a character, the character materials and creator information identified as public in the publication flow may be visible to other users. Do not put secrets or personal information you do not want shared into public character material. Information in a character's settings may also naturally appear in generated dialogue.

Changing a character to private, removing it, or having it taken down changes access according to the applicable product controls. It does not automatically erase every conversation in which that character has appeared, copies already shared outside Lilura, or records that must be retained for a legitimate reason.

6. Content and conduct rules

You must use Lilura lawfully and respect other people's rights. You must not create, upload, request, generate, publish, or share content that:

• Sexualizes or exploits anyone under 18, including fictional, illustrated, or AI-generated depictions of minors.
• Creates or distributes non-consensual intimate material, sexual impersonation, or unauthorized intimate depictions of an identifiable person.
• Threatens, stalks, harasses, defrauds, or unlawfully discriminates against another person, or facilitates abuse, serious harm, or criminal activity.
• Infringes intellectual property, privacy, publicity, or other legal rights, or exposes another person's private information without authorization.
• Bypasses access controls, extracts private information, compromises security, disrupts the Service, or manipulates purchases, usage records, or rewards.

Being an adult does not make every kind of content available. Character, mode, feature, platform, and legal restrictions still apply. We do not promise unfiltered or unrestricted generation.

Use an available in-app reporting control or email support@xiniotech.com to report unsafe content or a rights violation. Identify the relevant content and explain the issue; send only the personal information needed to assess it. You may use the same contact to ask for review of a content or account decision.

7. Gems, paid features, and refunds

Where purchasing is available, Gems are in-app credits used for eligible features. Current Gem packs are one-time purchases, not an automatically renewing subscription. Product availability, price, currency, taxes, included Gems, and any promotion are displayed at the time of purchase. Promotional eligibility follows the terms shown with that offer.

Paid AI features may consume Gems according to the selected feature, published rate, and actual usage. The cost may vary with inputs, context, output length, or image-generation work. Read the feature's pricing information before submitting a request.

A request that ends in failure, produces no deliverable result, or has its result withheld by the applicable content review is not charged. Returning to, reconnecting to, or retrieving the result of the same accepted operation does not create an additional charge for that operation. Closing the app or losing a connection does not itself cancel an already accepted request.

If a usable result is delivered before complete usage information arrives, the charge may be finalized later against that original operation. This can produce a negative account balance. Later top-ups first offset that balance before becoming available for new paid use. The displayed available balance may have a floor of zero; this does not cancel a finalized charge.

Refund rights under applicable law and the relevant app marketplace's rules remain available. To ask about a purchase or an incorrect charge, contact us with the order identifier. A refunded purchase reverses the Gems credited for that order, including its promotional Gems; the reversal may make the balance negative and does not restore a one-time promotional eligibility. If we charged you incorrectly, we will correct the applicable record. Nothing here excludes a refund or other remedy that the law requires.

8. Restrictions, account closure, and data requests

We may limit content, a feature, or account access where reasonably necessary to enforce these Terms, address security or abuse, comply with law, or protect the Service and others. We will provide notice or an opportunity to ask for review where appropriate and legally permitted.

You may stop using Lilura and request account closure. The current in-app account process deactivates the account and allows recovery through the original sign-in method within 30 days. After that recovery window, the account is no longer recoverable through that process.

Deactivation and expiration of that window do not by themselves confirm deletion of all personal information, character content, memories, media, service-provider copies, or backups. For account and associated-data deletion requests, see Account and data requests and the Privacy Policy. Contact us if you need deletion to be handled separately from the recovery process.

Deleting an account and asking for a purchase refund are separate requests. Any handling of a purchase, balance, pending operation, or legally required record remains subject to applicable consumer rights and the disclosed billing and retention rules. Account closure does not waive those rights.

9. Service changes and availability

We may update, maintain, add, change, or retire features. Availability and generated results may change, and we do not guarantee uninterrupted service or permanent availability of a particular character, model behavior, or feature.

We will give reasonable notice of a material change where practicable and provide any notice or remedy required by law, including where a change affects a paid benefit. A change to these Terms does not by itself authorize a new use of personal information that requires separate permission.

10. Responsibility and consumer rights

To the extent permitted by applicable law, the Service and generated content are provided on an available basis without a promise that every result will be accurate, unique, suitable for a particular purpose, or free from interruption. You are responsible for checking content before using it outside the Service.

Nothing in these Terms excludes or limits a duty, warranty, liability, refund, or remedy that cannot lawfully be excluded or limited. This includes any mandatory consumer protections and liability for conduct for which the law does not permit an exclusion.

11. Updates to these Terms

The effective and last-updated dates appear at the top of this page. We will communicate material changes through an appropriate channel and seek renewed acceptance when required. Changes apply prospectively and do not remove accrued rights or legal protections.

If you do not accept applicable updated Terms, you may stop using the affected Service and contact us about your account or any rights you may have.

12. Questions and resolving a concern

These Terms are between you and Chengdu Xinqi Technology Co., Ltd., operating Lilura under the Xinio Tech brand. Contact support@xiniotech.com with questions, billing concerns, reports, or appeals.

Please describe your concern so we can try to resolve it. Nothing in these Terms requires mandatory arbitration, waives a non-waivable right to bring a claim, or prevents you from contacting a competent authority or a court with jurisdiction under applicable law. Mandatory protections applicable to you remain in effect.