Account and data requests

1. Send an account or privacy request

Email support@xiniotech.com with the subject Lilura Account and Data Request. You do not need to install or sign in to the app to send an email request.

Prepare an email request

This link opens your email application with suggested text. It does not send an email or submit a request automatically. If it does not open, copy the address and subject above into your usual email service.

• Include your Lilura account ID if you know it and your original sign-in method.
• Say whether you want to delete the account and associated data, delete particular content, or make an access or correction request.
• Provide only the details needed to locate the account or content. Never send your password, authentication token, or complete payment-card details.

2. Verification and the scope of your request

We may ask for reasonable information to confirm that you control the account or are authorized to act for its owner. We will explain what is needed and avoid unnecessary identity information. You can make a request even if you no longer have the app; tell us if you cannot use your original sign-in method.

A request can cover your account profile, private conversations and memories, character drafts or published content, uploaded or generated images, and other associated personal information. Identify any specific item you want us to review. We will explain the applicable action, any verification steps, and any information that must be retained under applicable law.

3. Account recovery is different from data deletion

The current in-app account process deactivates your account and provides a 30-day recovery window through the original sign-in method. After that window, the account cannot be recovered through that process.

Deactivation, or expiration of the recovery window, does not by itself confirm erasure of every associated record. For a request to delete the account and its associated personal information, use the email process above. Let us know if you want a data-deletion request handled separately from the in-app recovery process.

4. Information that may need to remain

Some records may need to remain for a justified period, such as transaction and refund records, a current legal obligation or dispute, or limited security and one-time-offer integrity records. We will explain relevant exceptions when handling your request. Backups and AI or infrastructure-provider copies may require separate processing; immediate removal from every copy is not guaranteed.

We handle requests within the periods required by applicable law. We do not advertise a universal completion deadline that would ignore verification needs or lawful retention. See the Privacy Policy for the retention framework.

5. Purchases, refunds, and follow-up

Deleting an account and requesting a refund are separate actions. Mention any unresolved order or charge in your request so it can be reviewed under the purchase and refund terms and applicable consumer law.

To follow up or ask for review of a privacy decision, reply to the same email conversation. Where an appeal right applies, use the subject Lilura Privacy Appeal. Please avoid sending duplicate requests containing additional sensitive information.